Terms of Service

1. Definitions

• "Company," "we," "us," or "our" refers to Smooth Portfolio
• "Customer," "you," or "your" refers to the individual or entity using our services
• "Website" refers to smooth-portfolio.com
• "Products" refers to hobby and craft supplies offered by the Company
• "Services" refers to all services provided by the Company
• "Order" refers to a request to purchase products from the Company

2. Acceptance of Terms

By accessing or using our website, placing an order, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, you must not use our website or services.

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new "Last updated" date. Your continued use of our services after changes constitutes acceptance of the new Terms.

3. Company Information

4. Use of Website

4.1 Permitted Use

You may use our website for:

• Browsing and purchasing our products
• Accessing product information and educational content
• Creating and managing your account
• Contacting customer service

4.2 User Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Use the website in compliance with applicable laws
• Respect the rights of other users and the Company

4.3 Technical Requirements

To use our website effectively, you need:

• A compatible web browser with JavaScript enabled
• A stable internet connection
• Acceptance of cookies for essential functionality

5. Products and Services

5.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Colors may vary due to monitor settings
• Product specifications are subject to manufacturer changes
• We reserve the right to correct errors in product information
• Availability is subject to stock levels

5.2 Pricing

• All prices are in British Pounds (GBP) and include VAT where applicable
• Prices may change without notice
• Promotional pricing is subject to terms and conditions
• Bulk discount pricing is available for qualifying orders

5.3 Stock and Availability

• Products are subject to availability
• We reserve the right to limit quantities
• Out-of-stock items will be clearly marked
• We may discontinue products at any time

6. Orders and Payment

6.1 Order Process

When you place an order:

• You make an offer to purchase products at the stated price
• We send an order confirmation email
• A contract is formed when we dispatch your order
• We reserve the right to refuse or cancel orders

6.2 Payment Methods

We accept the following payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfer for bulk orders
• Gift cards and store credit

6.3 Payment Security

• All payments are processed securely
• We do not store your full payment details
• Payment information is encrypted during transmission
• We comply with PCI DSS standards

6.4 Order Cancellation

You may cancel your order:

• Before it has been dispatched by contacting us immediately
• Within 14 days of receipt under the Consumer Contracts Regulations
• Cancellation fees may apply to custom orders

7. Delivery and Shipping

7.1 Delivery Areas

We deliver to:

• All UK postcodes including Northern Ireland
• Scottish Highlands and Islands (additional charges may apply)
• International delivery to selected countries

7.2 Delivery Options

7.3 Delivery Terms

• Delivery times are estimates and not guaranteed
• You must provide a valid delivery address
• Someone must be available to receive the delivery
• Risk passes to you upon delivery
• We are not liable for delays caused by courier services

8. Returns and Refunds

8.1 Return Policy

You may return items within 30 days of receipt provided:

• Items are in original condition and packaging
• Items are unused and resaleable
• You have proof of purchase
• Custom-mixed products and cut materials cannot be returned

8.2 Return Process

1. Contact our customer service team
2. Receive a returns authorization number
3. Package items securely with returns form
4. Send to our returns address
5. Receive refund within 14 days of receipt

8.3 Refund Terms

• Refunds are processed to the original payment method
• Return shipping costs are customer's responsibility unless item is faulty
• Refunds include original shipping costs for faulty items
• Processing fees may apply to refunded orders

8.4 Damaged or Faulty Items

If you receive damaged or faulty items:

• Contact us within 48 hours of delivery
• Provide photos of the damage
• We will arrange collection and full refund or replacement
• We cover all return shipping costs

9. Intellectual Property

9.1 Our Content

All content on our website is protected by intellectual property rights:

• Text, images, graphics, and layout are our property or licensed to us
• Trademarks and logos are protected
• You may not reproduce content without permission
• Product images are for illustration purposes only

9.2 User Content

If you submit content to us (reviews, photos, etc.):

• You grant us a license to use, modify, and display the content
• You confirm you have rights to the content
• Content must not infringe third-party rights
• We may remove content at our discretion

10. User Accounts

10.1 Account Creation

To create an account, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete information
• Create a secure password
• Accept these Terms and our Privacy Policy

10.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account details
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Logging out from shared computers

10.3 Account Termination

We may suspend or terminate accounts for:

• Violation of these Terms
• Fraudulent activity
• Prolonged inactivity
• At our discretion with reasonable notice

11. Prohibited Uses

You must not use our website or services to:

• Violate any applicable laws or regulations
• Infringe intellectual property rights
• Transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems
• Use automated tools to access our website
• Interfere with the proper functioning of our services
• Impersonate others or provide false information
• Engage in fraudulent activities

12. Limitation of Liability

12.1 General Limitations

To the extent permitted by law:

• Our total liability is limited to the amount you paid for the relevant product or service
• We are not liable for indirect, consequential, or special damages
• We do not guarantee uninterrupted or error-free service
• Your use of our website is at your own risk

12.2 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including:

• Rights under the Consumer Rights Act 2015
• Rights to refunds for faulty goods
• Rights under consumer protection regulations

13. Termination

These Terms remain in effect until terminated. Termination may occur:

• By you, by stopping use of our services
• By us, with or without notice, for any reason
• Automatically, if you breach these Terms

Upon termination:

• Your right to use our services ends immediately
• Outstanding orders will be fulfilled according to these Terms
• Certain provisions survive termination (warranty disclaimers, liability limitations)

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home country.

15. Contact Information

If you have questions about these Terms, please contact us: